CRMs in use today have the same frameworks and tech from the last 20-30 years. The future of CRM requires companies to ...

Customer-centric focus is essential. B2B success depends on prioritizing customer relationships and long-term value creation.

Customer loyalty programs are essential to long-term brand health, but continually reappraising and integrating them into ...

Customer loyalty was the subject of a Grocery Impact session moderated by PG's Gina Acosta and featuring Diana Medina, of ...

Your sales reps want and your marketing team needs clarity on ICPs and Persona to target the right people, at the right ...

By Matthew Marion, Senior Product Manager, UCaaS & CCaaS, at Windstream Enterprise Financial institutions operate in a world ...

Since the start of their relationship, Grande and Slater have been making headlines, even though they’ve tried to keep things under wraps. So what do we know about this coupling? Read on for the ...

The artist’s works are the subject of two New York shows, at the Metropolitan Museum and the Jack Shainman Gallery. By Arthur Lubow A London exhibition shows how the three painters circled one ...

Preview the Jameel Prize exhibition, coming to London's V&A, with a focus on moving image and digital media The winner of the V&A and Art Jameel’s seventh international award for contemporary art and ...

Understanding the customer journey is essential for businesses looking to boost engagement and build loyalty. However, achieving a cohesive view is increasingly challenging, with customer interactions ...

Marketers can draw on principles from the Center for Humane Technology to adapt harmful technology practices into more humane ...