The Sound Of Silence: How Companies Lose Trust By Ignoring Customer Feedback
For all those companies that don’t acknowledge customers when they share feedback—good or bad—this article is for you.
A CX Expert’s Top 10 Books For 2024—Just In Time For Amazon’s Black Friday And Cyber Monday Sales
Just in time for the Black Friday and Cyber Monday sales, here’s my list of the books you’ll want to buy for yourself and as ...
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Shep Hyken
Shep Hyken is a world-renowned customer service and CX expert, award-winning keynote speaker, researcher, and New York Times and Wall Street Journal bestselling author of eight books. Hyken helps ...
Expectations for Black Friday experiences are changing. Here’s how.
Through inventory management, associate support and consistency, retailers can offer stressed-out shoppers a pleasant sense ...
Forbes26d
Outdated Technology Is Ruining Your Customer Experience – Here’s How AI Can Help
Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when the custome ...