Through inventory management, associate support and consistency, retailers can offer stressed-out shoppers a pleasant sense ...

Just in time for the Black Friday and Cyber Monday sales, here’s my list of the books you’ll want to buy for yourself and as ...

For all those companies that don’t acknowledge customers when they share feedback—good or bad—this article is for you.

Last month, more than 800 CX leaders in the contact center industry, along with partners/vendors, attended the Customer Contact Week (CCW) meeting in Nashville. I’m fortunate and honored to be ...

Viewers may be seeing a totally different side to Shep Rose when Southern Charm Season 10 premieres, because as he declares in the jaw-dropping trailer, he's "in love" with former Miss Bahamas ...

Seriously: The similarities are almost spooky. Salley Carson's relationship history includes Shep Rose and Gaston Rojas "Taylor's new boyfriend is my ex," Salley says of Gaston Rojas in the Season ...