Find a job with our local Citizens Advice. Opportunities are available across a wide range of roles in England and Wales. If you are looking for voluntary roles, including trustee positions with local ...

You can use this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs. It should help the trader understand your point of ...

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Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods'. I would like to make it clear to you that I did not ...

Citizens Advice will not charge you to call our national phone service or consumer helpline, however your service provider might do. Calls to our national phone service and consumer helpline are free ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face. We're an ...

Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...