"We are excited to partner with Topsort to offer our clients a more comprehensive and powerful e-commerce solution for displaying sponsored products," said Roland Gossage, CEO of GroupBy, in a ...

Research firm InsightAce Analytic has projected the global market for artificial intelligence in CRM to surge from $14.8 billion last year to more than $138.6 billion by 2031, growing at a robust ...

I know that many of you have big AI or innovation goals for 2025. But the way I see it, if your contact center platform offers this capability, turn it the heck on and get that money. And don’t stop ...

Customer-obsessed companies, defined as those that consistently put customers at the center of their leadership, strategy, and operations, outperform peers in profit growth (33 percent higher), ...

Bending Spoons, providers of a suite of digital technology products including Evernote, Issuu, Meetup, Remini, StreamYard, Splice, and WeTransfer, will acquire Brightcove, a streaming technology ...

Generative artificial intelligence will eventually change the way organizations collect, analyze, and act on customer insights, Forrester Research says in a new report. But for now, only one-third of ...

Imagine that a recent call from a disgruntled client has made it all too apparent that there is a disconnect, or lack of alignment, between departments when it comes to CRM. According to the client, ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

LinkedIn has launched Lead IQ and enhanced Account IQ capabilities in its latest Sales Navigator release. Lead IQ summarizes LinkedIn data around prospects' experience, achievements, interests, ...