There are several key differences between using traditional and generative artificial intelligence in the financial services ...

Consumers in the fairly recent past were somewhat tolerant when customer service queries took a long time to be resolved, being quite accustomed to a slow process. The experience of waiting on hold to ...

The world is rapidly changing, and supply chains are vulnerable. Retail and consumer goods organisations are besieged by ...

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...

Women in technology need to lean into the power of networking and having advocates in the workplace to support career growth, ...

The typical office meeting is no longer limited to a single room with participants gathered around a table. According to Vic Bhagat, principle of alliances and ecosystem at Q-SYS, organisations need ...

Microsoft is to showcase its Azure OpenAI GPT-4o Realtime Application Programming Interface for speech and audio on RealWear devices at ADIPEC Exhibition and Conference, which is taking place in Abu ...

The role of generative artificial intelligence in financial services is evolving and understanding its full potential is as intricate a baking a complex recipe, according Efi Pylarinou, founder of ...